Your Questions, Answered

New customers get $65 off their first service when booking online, and we take 20% off for seniors on every job. A few other offers run through the year too, so it's always worth asking what's current when you call.

No. Once we've quoted the job on site, that figure is what you pay, even if it takes longer than expected. Upfront fixed pricing means you know the cost before we start, not after we've already begun digging up a yard.

We inspect the blockage first, often with a camera, then quote the whole job in writing on site before any work begins. You approve that figure, we do the work, and that's what you're charged, with no hourly rate ticking over.

The from-$89 figure covers straightforward blocked drains, confirmed once we've seen what the line is doing. Bigger jobs, like a full reline, are priced on site and agreed with you before anything happens, so nothing lands on the invoice unannounced.

Our lifetime labour warranty covers the workmanship on every repair we complete. If that same spot ever fails again through no fault of your own, we come back and fix it at no cost, and there's no time limit attached to that promise.

Yes, even the ones labelled flushable. Unlike toilet paper, wipes keep their shape in the line, snagging on tree roots or pipe joints until they build into a solid plug, so bin them and cut your risk of a blocked drain.

Pipes within your own property line are the homeowner's responsibility, so a blockage there is a job for your plumber, not the utility. Sydney Water maintains the mains and the junction where your pipe meets theirs, and if the fault sits in their section we say so.

NSW drainage work is carried out to the AS/NZS 3500 plumbing standards, which cover pipe sizing, falls and venting. Altering a sewer connection or similar bigger work may also need council approval, and we handle that paperwork as part of the job.

Wastewater rising back through a toilet or shower, a gully spilling over in the yard, or several fixtures refusing to drain at the same time all count. Don't sit on it, because every hour a blockage is left, the flooding risk climbs.

Most calls get a plumber to the door on the day you ring, sometimes within the hour depending on how the run is tracking. Genuine emergencies jump the queue, so tell us straight up if wastewater is already coming back inside.

Call (02) 9199 2575 and you'll speak to a real person straight away, not a call centre or a recorded menu. Prefer not to call? Book online and we'll phone you back to lock in a time, usually within minutes of the form landing.

Expect a couple of minutes of questions about the symptoms first, then a plumber on the way, often the same day. Once we've seen the problem for ourselves, you get the full cost to approve before any tools come out of the van.

Tree roots are the single biggest cause of blocked drains we see across St Ives. Big blocks with mature gums and dense garden beds mean roots have plenty of opportunity to find a crack in an old clay pipe, especially near the bushland toward Dalrymple-Hay Nature Reserve.

Yes. St Ives has plenty of renovation and knockdown-rebuild activity on its older blocks, and we handle the drainage side of both new work and older homes tying into ageing pipework. We'll flag anything that needs upgrading before it becomes a problem.

We do. St Ives has a mix of stand-alone houses and unit blocks, particularly around the local centre, and shared drainage lines in strata buildings need the same careful diagnosis as a house. We work directly with owners, tenants or strata managers, whichever is easiest.

Many St Ives homes have been in the same family for decades, built during the suburb's earlier post-war growth, and the original earthenware drainage under them has often never been replaced. Add the tree cover most blocks carry, and it's a reliable combination for a blocked drain.